Adjust FAQ — Common Questions Answered

Each model has a different physical knob, but every one runs the same adjust flavors sold through Adjust Vape.

• MyCool 40K has a coolness slider on the side of the device. Roll it from level 1 (subtle chill, fruit-forward) to level 5 (full ice rush) — same flavor, totally different sensation.
• MyRusher 40K tunes airflow tightness rather than coolness. The draw is firmer, the hit lands further back, no menthol-control slider on this one.
• MySour 40K doesn't have a hardware knob. The "adjust" in MySour refers to picking between 5 sour-intensity profiles (mild Sour Pinkberry to puckered Sour Grapple).

The point: we built one platform so you can swap personalities without buying a new device every time your mood changes.

At a typical 10–12 puffs per session and 4 sessions per day (the average we see from order-history vapers), one device lasts 3 to 4 weeks. Heavier vapers (8–10 sessions, 15+ puffs each) come in around 2 weeks. Pack-a-day-equivalent users last about 3 weeks.

The internal counter doesn't lie — when the pod hits 40,000 puffs the chip locks the coil and the device shows the empty indicator. There's no soft cutoff before that.

Read the long version with usage charts.

Battery and e-liquid are sized independently. A 28 mL pod with the battery sized to last 40,000 puffs would make the device pocket-unfriendly. So the battery is sized to deliver maybe 4,000–6,000 puffs per charge, and you top it up with the included USB-C cable.

A full charge takes about 45 minutes. You can vape while it's charging.

All Adjust devices run 5% (50 mg/mL) salt nicotine. Salt nic delivers a smoother throat hit than freebase nic at the same strength, which is why most disposables use it. We don't ship 0 mg / 1.8% / 2.5% variants — the lineup is single-strength.

No. Adjust devices are sealed disposables. When the 28 mL pod runs out, the coil locks and the device goes in the e-waste bin (or back to a vape-shop drop-off where available). The "adjust" in the name refers to coolness/impact/flavor, not refillability.

Unopened, factory-sealed devices can be returned within 14 days of delivery for a refund minus return shipping. Opened or used devices can't be returned — federal regulations classify them as used tobacco product and we can't legally resell them.

Defective devices (won't charge, won't pull, leaks out of the box) are covered by the 30-day functional warranty — we replace them, no need to return.

Try in this order: (1) charge it for 45 minutes (sometimes batteries arrive nearly depleted); (2) check the airflow ring isn't stuck closed; (3) clean the USB-C port with a toothpick — dust collects there; (4) tap the bottom of the device firmly 4–5 times to dislodge any settled e-liquid. If none of that fixes it, the fix guide has more steps. Still dead? Email us with the order number for a warranty replacement.

Almost never a defect — usually one of three things: (1) you chain-vaped a long session and the coil is over-heated, wait 10 minutes and try again; (2) the e-liquid level is low (last 1–2 days of a device's life, the coil pulls drier); (3) you turned the coolness up to max on MyCool — high menthol mutes fruit notes, dial it down.

It happens about 1 in 800 orders. Email us with a photo of what arrived plus the packing slip — we ship the correct flavor same business day, you don't need to return the wrong one. We don't restock returned devices.

Every Adjust device has a QR code on the back. Scan it with your phone's camera — it should open adjust-vape.com/verify with the device's serial number, batch ID, and ship date. If the QR opens a different domain, doesn't scan, or shows "not found", the device is a counterfeit.

If you bought from a third-party reseller and the QR is missing or shows wrong data, email us a clear photo and we'll confirm.