Support · Warranty · Wholesale
We answer every email ourselves — no ticket queue, no offshore call center. Most replies land in your inbox within an hour during business hours.
Lost tracking, wrong flavor delivered, damaged in transit, or you want to start a return — write us with your order number and a one-line description. We'll have a resolution path in the first reply. Meanwhile you can keep browsing the adjust vape flavors lineup.
Average first reply: under 1 hour, M–F 9am–6pm CT. Weekends usually answered Monday morning.
If a screen is the wrong tool — device won't pull, refund didn't show, gift-card flagged — open live chat. Same warehouse that ships your order, same team that handles email.
M–F 9am–6pm CT. Outside business hours, email gets the fastest response with your order number.
Every Adjust Vape device carries a 30-day functional warranty against manufacturing defects. Device dead out of the box, won't charge, or stops pulling within the first week — we replace it.
Email service@adjust-vape.com with your order number, a 5-second video of the symptom (battery indicator, draw attempt), and your shipping address. Replacements ship same business day.
Got an Adjust device from a third-party reseller and want to verify it's the real thing? Send us a clear photo of the QR code on the back of the device. We'll cross-check the serial against the batch ship-out log and confirm authentic or counterfeit within 24 hours.
If you run a smoke shop, vape shop, or convenience store and you're interested in stocking Adjust Vape, write us with your business name, state-issued tobacco license number, and approximate monthly volume. We'll route you to our wholesale rep.
For reviewer samples, brand assets, founder interviews, or product launch information — email us with the publication name, intended angle, and timeline. We send out review units roughly once a month.
USPS and UPS tracking updates are intermittent. A 24–48 hour pause without a new scan is normal in the first two days after dispatch, especially over a weekend. If 4 business days have passed since shipment with zero movement, email us — we'll re-ship.
Email us a photo of the device(s) you received and the packing slip — we ship the right item out same business day, no return of the wrong one required.
99% of "dead device" reports are fixed in two minutes — usually a stuck airflow ring or a USB-C debris issue. Walk through the fix guide first; if the device is still dead after that, email us with the order number.
If your order hasn't shipped yet (no tracking number yet), email us immediately with the order number and new address — we can swap it. After dispatch, the address is locked.
Adult-only · 21+ verification on every order · WARNING: this product contains nicotine.
While you wait on a reply, you can keep browsing the flavor collection, shop the Adjust Vape store, or find a stockist on our near-me page.
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